Política de reembolso

SHIPPING AND RETURNS

There are no returns or exchanges made on graphics. All graphics are made to order. Please contact support@mxisland.com if there is an item you would like to return. Please provide details on why you would like to return item.
Once a return is accepted, we will credit your account. Please allow 7-10 days for a credit to post to your account.

WARRANTY INFORMATION
If you receive a product that is damaged please contact sales@mxisland.com within 30 days of receiving product. The damaged part must be clearly defined for an exchange of that item. Once a graphic kit is stuck to an item no warranty can be given for defects in the quality of the install.

RETURN SHIPPING
Customers are responsible for return shipping charges. We DO NOT accept C.O.D.s on return items.

CANCELLATION POLICY
MXISLAND fills some orders the day they are placed. Once an order is accepted, there is no guarantee an order may be cancelled. Any order that is not able to be cancelled must be accepted upon delivery and authorized for return following the policy listed below. Please also refer to "Refused Shipment Policy.”

REFUSED SHIPMENTS
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting MXISLAND to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total refund due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

INCLEMENT WEATHER
MXISLAND adheres to the shipping polices of its carriers. Inclement weather may result in delivery delays. You may track the status of your package on the Order Status page.

GENERAL DELIVERY POLICY
By use of this site, customers authorize the carrier to leave a package at the destination delivery address without obtaining a signature if the carrier driver deems the location to be safe. Customers who are not able to locate a package that is claimed as delivered must follow the instructions for filing a claim listed below under the heading "Incorrect Delivery and Lost Package Claims.”

INCORRECT DELIVERY AND LOST PACKAGE CLAIMS
Incorrect Delivery is defined as any incident where the driver delivers the package to the wrong address or individual. Lost Packages can occur in two ways. First, lost packages can occur when packages are not able to be located within the carrier's network. Second, a package can be considered lost when the carrier claims delivery was completed by leaving the package on the doorstep, but the customer cannot locate the package. Both incorrect delivery and lost package incidents are usually discovered through standard tracking of the package. Claims for either of these problems must be made directly to MXISLAND.